Best Chatbot Builders in 2026
For customer service teams, chatbot builders can help shape automated conversations and how those exchanges reach customers. Compared on AI bot generation, visual flow building, deployment channels, and knowledge-base answers, these options can be weighed against the support experience you need. Human handoff matters when a conversation should move to a staff member; free-plan availability, included conversations, and paid-from pricing add further points of comparison. IBM watsonx Assistant, AiSensy, and Amazon Lex are among the named options. Consider where you want customers to interact with a bot and which parts of your service process it should handle.
Ranked by the Club score: how fast a newcomer can get going, from what each maker publishes.
- 1 8.6 Club score
Microsoft Bot Framework
Microsoft Bot Framework and Azure AI Bot Service provide tools for building, testing, deploying, and managing intelligent bots.
- Free plan
- Open source
- Windows · macOS · Linux · Web
- 2 8.6 Club score
SOVA
SOVA is an open-source ecosystem for building conversational AI, including virtual assistants, chatbots, speech tools, and neural-network software.
- Free plan
- Open source
- Windows · macOS · Linux · Web
- 3
8.4 Club scoreRasa
- Free plan
- Open source
- Windows · macOS · Linux · Web
- 4 8.4 Club score
Specteron
Specteron is an AI platform for customer service and support that also manages shared-inbox conversations, collects feedback, and supports product updates.
- Free plan
- Windows · macOS · Web · iPhone and iPad
- 5 8.3 Club score
ChatNova
- Free plan
- Windows · macOS · Web · iPhone and iPad
- 6
8.3 Club scoreIBM watsonx Assistant
IBM watsonx Assistant builds branded chatbots for customer conversations across devices, applications, and channels.
- Free plan
- Web · API · Self-hosted
- 7 8.3 Club score
Bot Libre
- Free plan
- Windows · macOS · Linux · Web
- 8 8.3 Club score
Stept
Stept is an open-source customer-support platform with a shared inbox, AI agent, help center, product tours, and automation.
- Free plan
- Windows · macOS · Linux · Web
- 9
8.3 Club scoreMicrosoft Copilot
Microsoft Copilot is an AI assistant available on the web, Windows, macOS, iOS, and Android.
- Free plan
- Windows · macOS · Web · iPhone and iPad
- 10
8.3 Club scoreRadioso
Radioso provides open-source AI agents for support tickets, help-center answers and lead qualification.
- Free plan
- Open source
- Windows · macOS · Linux · Web
- 11
8.2 Club scoreAmazon Lex
Amazon Lex builds conversational interfaces for applications that accept natural-language voice or chat.
- Free plan
- Web · iPhone and iPad · Android · API
- 12
8.1 Club scoreVoiceflow
Voiceflow is a platform for building and operating chat and voice agents across channels and languages.
- Free plan
- Web · iPhone and iPad · Android · API
- 13 8.1 Club score
Ovellan
- Free trial
- Windows · macOS · Linux · Web
- 14
8.0 Club scoreGuzli
Guzli provides customer-facing AI agents for support, sales, and product guidance through chat, email, and voice.
- Free plan
- Open source
- Web · Browser extension · API
- 15 8.0 Club score
Svyazio
- Free plan
- Windows · macOS · iPhone and iPad · Android
- 16 8.0 Club score
Manychat
Manychat automates social and messaging conversations across Instagram, WhatsApp, TikTok, and Messenger.
- Free plan
- Web · iPhone and iPad · Android
- 17 8.0 Club score
AiSensy
AiSensy is an AI-powered WhatsApp marketing and engagement platform that uses official WhatsApp APIs.
- Free plan
- Web · iPhone and iPad · Android · API
- 18 8.0 Club score
FwdSlash
- Free plan
- Web · iPhone and iPad · Android · API
- 19 8.0 Club score
bruKNOW
- Free plan
- Web · iPhone and iPad · Android
- 20 8.0 Club score
Echo AI
- Free plan
- Web · iPhone and iPad · API
- 21
8.0 Club scoreDesku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with tools for handling customer conversations across channels.
- Free plan
- Web · iPhone and iPad · Android · API
- 22 8.0 Club score
Wittify AI
Wittify AI provides no-code voice and text agents for customer support, lead qualification, bookings, and inbound calls.
- Free plan
- Web · iPhone and iPad · Android · API
- 23 8.0 Club score
Mavibot
- Free plan
- Web · iPhone and iPad · Android · API
- 24
8.0 Club scoreChakra Chat
- Free plan
- Web · iPhone and iPad · Android · API
- 25 8.0 Club score
Waaibot
- Free plan
- Web · iPhone and iPad · Android · API