Best Help Desk Software in 2026
Help desk software can help a team organize customer requests and manage the work of responding to them. Compared on shared inboxes, ticket automation, and SLA management, the entries offer different support workflow features to weigh. Vtiger Help Desk, Chatwoot, and Help Scout are among the available options. Consider whether a customer portal or help center fits how customers seek help, and whether API access is relevant to your other systems. Included agent seats, free-plan availability, and paid-from pricing help frame team access and cost as you compare the listed capabilities against the needs of your support operation.
Ranked by the Club score: how fast a newcomer can get going, from what each maker publishes.
- 1 8.5 Club score
Odoo Helpdesk
Odoo Helpdesk organizes, prioritizes, and resolves customer support tickets.
- Free plan
- Windows · Linux · Web · iPhone and iPad
- 2
8.4 Club scoreChatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a customizable knowledge base.
- Free plan
- Open source
- Linux · Web · iPhone and iPad · Android
- 3
8.2 Club scoreDeskero
Deskero is a customer-support platform for organizing requests and support operations.
- Free plan
- Windows · Web · iPhone and iPad · Android
- 4 8.2 Club score
Vision Helpdesk
Vision Helpdesk is a customer service and IT support suite with Help Desk, Satellite Help Desk, Service Desk, and Live Chat products.
- Free plan
- Windows · Linux · Web · iPhone and iPad
- 5
8.1 Club scoreFront
- Free trial
- Windows · macOS · Web · iPhone and iPad
- 6
8.1 Club scoreZnuny
Znuny is an open-source ITSM and helpdesk platform for service management, IT, and customer support.
- Free plan
- Linux · Web · API · Self-hosted
- 7 8.1 Club score
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies managing support across multiple channels.
- Free trial
- Windows · macOS · Web · iPhone and iPad
- 8
8.0 Club scoreDesk365
Desk365 is a helpdesk for customer support and IT that combines ticketing, assets, Microsoft Teams, and AI tools in one workspace.
- Free plan
- Web · iPhone and iPad · Android · API
- 9 8.0 Club score
HelpSpot
- Free trial
- Windows · Linux · Web · iPhone and iPad
- 10
8.0 Club scoreCerb
- Free plan
- Open source
- Linux · Web · API · Self-hosted
- 11
8.0 Club scoreWhelp
Whelp is a conversational customer-support platform that combines AI agents with human assistance across customer channels.
- Free plan
- Web · iPhone and iPad · Android · API
- 12
7.9 Club scoreHelpDesk
- Free trial
- Windows · macOS · Web · API
- 13
7.8 Club scoreGist
- Free plan
- Web · iPhone and iPad · Android
- 14
7.8 Club scoreFreeScout
FreeScout is a free, open-source help desk and shared inbox built with PHP and Laravel.
- Free plan
- Web · iPhone and iPad · Android · API
- 15
7.8 Club scoreTrengo
Trengo is a shared inbox for teams handling WhatsApp, email, live chat, social media and voice calls.
- Free trial
- Windows · macOS · Web · iPhone and iPad
- 16 7.8 Club score
HESK
HESK is help desk software for submitting, assigning, tracking, and resolving support tickets.
- Free plan
- Web · Self-hosted
- 17
7.8 Club scoreQisutu
- Free plan
- Web · API · Self-hosted
- 18 7.8 Club score
Intercom
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product.
- Free trial
- Web · iPhone and iPad · Android
- 19 7.8 Club score
Jitbit Helpdesk
Jitbit Helpdesk turns requests from email, web portals, live chat, and APIs into trackable tickets for internal IT support and customer service.
- Free trial
- Windows · Linux · Web · iPhone and iPad
- 20 7.8 Club score
GoatFlow
- Free plan
- Linux · Web · API · Self-hosted
- 21
7.8 Club scoreAndrea Helpdesk
- Free plan
- Web · iPhone and iPad · Android · API
- 22 7.8 Club score
LibreDesk
- Free plan
- Windows · macOS · Linux · Web
- 23 7.7 Club score
Helpy
- Free plan
- Web · API · Self-hosted
- 24 7.7 Club score
SupportCandy
- Free plan
- Web · API · Self-hosted
- 25
7.7 Club scoreDeskpro
Deskpro is a paid help desk platform for customer support, IT, HR, and operations teams.
- Free trial
- Web · iPhone and iPad · Android · API